Customer Service Mock Interview Instructions
Customer Service Mock Interview Questions
- What are your personal career goals?
- How do you define empathy? Can you give an example of a previous situation where you have used empathy?
- What is your strategy for de-escalating angry customers?
- Can you share an experience where you received unsatisfying customer service and ways it could have been better?
- Was there a situation where you were unable to solve customer’s problems and share the outcome?
Before taking this customer service mock interview
Check this article about interview questions, tips, and the best answers.
What interview feedback and results you will get from this customer service mock interview?
Your answers will be processed by an artificial intelligence service, it will check your answers, facial expressions, and voice tone. The artificial intelligence service will check how your skills match the required skills for customer service jobs. Additionally, you will get results about your personality in general using the big five personality theory. Here you can find more details about the big five personality theory.